IT Support Services-Help Desk III

Who We Are

PTG is a leading Managed Services Provider (MSP) located in Greenville, SC with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.

Your day to day

• Troubleshoot various client issues via remote support technologies
• Project planning, coordination and vendor management
• Configure and troubleshoot Office applications (all versions)
• Configure and troubleshoot VMWare host servers
• Install, Configure, manage and troubleshoot Active Directory, to include users, groups and OU’s
• Troubleshoot Firewall, Switches, VPN connections, and other network equipment
• Troubleshoot Wireless Access Points and wireless client connections
• Configure and troubleshoot Windows 7, 8/8.1, 10, 11
• Configure and troubleshoot Windows Servers (all versions)
• Configure and troubleshoot server services such as: DNS, DHCP, DFS, IIS, ISA, ISS, etc.
• Configure and troubleshoot digital certificate implementations
• Additional requirements that are not necessarily technical in nature include:
• Manage, track, and enter documentation for scheduled tickets in the queue
• Document all activities related to tickets and any non-client related work
• Configure and troubleshoot various medical and dental software and hardware systems
• Provide support and perform activities relating to current or upcoming projects
• Fulfill weekend monitoring, after hours support or other activities as needed
• Able to perform complex tasks and projects with little direct supervision

• Multi-tasking, attention to detail, a strong work ethic, and a love for IT work are absolute requirements for this position.
• Ability to handle diverse situations on a daily basis is required, as is the flexibility to work extended hours as needed.
• This position requires technical skills, people skills, and an ability to track multiple tasks and client activities simultaneously.

Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Unlimited Approved PTO after one year (2 weeks your first year)
• 10 Holidays including your Birthday and a Floating Holiday!
• Gym reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid Maternity and Paternity leave
• Paid certifications
• Learning and development programs