Account Manager

Greenville, SC
Full Time
PTG - Greenville, SC
Mid Level

Who we are  

PTG is a leading Managed Services Provider (MSP) located in Greenville, SC with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. 

Account Manager 

We are currently seeking an energetic and talented Account Manager to join our team. In this role, you will work directly with existing PTG customers to assess their current technology, identify gaps, and create roadmaps and budgets. 

Your day to day 

  • Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands. 

  • Work with our customer alignment tools to help customers identify gaps in their existing technologies, create business and technical roadmaps for the coming 12 months, and associate a budget to the roadmap. 

  • Cross-selling services and solutions to existing accounts. 

  • Map customer needs to the existing product and service catalog. 

  • Qualify, quote, and close new sales opportunities for current customers. 

  • Receive requests for service and product details from customers while providing timely responses. 

  • Conduct on-site or online presentations for customers. 

  • Work with pre-sales to develop proposals and quotes based on best practices. 

  • Effectively communicate features and benefits of solutions. 

  • Maintain in-depth product knowledge (focused on business outcomes, not technology) - with a commitment to learn new things each week. 

  • Perform sales procedures through activities and opportunities in our CRM while remaining compliant with our policies and procedures. 

  • Attend weekly sales trainings and sales meetings to keep a pulse on potential new customers and transactions. 

  • Other duties as assigned. 

Your experience 

  • Bachelor’s degree and 2+ years of technical account management or customer service experience and/or equivalent combination of education and experience. 

  • Proficiency in MS Office Suite. 

  • Strong attention to detail. 

  • Must possess excellent teamwork habits to function in cooperative, interactive technical group. 

  • Must have a strong sense of customer satisfaction and desire for every customer interaction to be a positive one. 

  • Ability to solve practical problems and deal with a variety of variables where standardization may not exist. 

  • Ability to effectively present information and respond to questions from managers, sales team, and customers. 

  • Strong time management and organizational skills. 

What we do for you 

At PTG we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.  

Benefit Highlights 

  • Competitive benefits package, including medical, dental, vision, and life insurance 

  • 401k match  

  • Unlimited Approved PTO after one year (2 weeks your first year) 

  • 10 Holidays including your Birthday and a Floating Holiday!  

  • Gym reimbursement  

  • Amazon Prime reimbursement 

  • 40 Hours for Volunteer Time  

  • Paid Maternity and Paternity leave  

  • Paid certifications 

  • Learning and development programs  

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