Help Desk Analyst II

Phoenix, AZ
Full Time
PCIT- Phoenix, Arizona
Mid Level

Who We Are


PCIT Technology Solutions’ Managed Services allows small and medium sized companies in Arizona to leverage the same kinds of technology as much larger companies without the big financial commitment. We can take care of all your security, monitoring, patch management and professional services needs so you can focus on what matters – your core business.

Your day to day

  • Troubleshoot various client issues via remote support technologies
  • Project planning, coordination and vendor management
  • Configure and troubleshoot Office applications (all versions)
  • Configure and troubleshoot VMWare host servers
  • Install, Configure, manage and troubleshoot Active Directory, to include users, groups and OU’s
  • Troubleshoot Firewall, Switches, VPN connections, and other network equipment
  • Troubleshoot Wireless Access Points and wireless client connections
  • Configure and troubleshoot Windows 7, 8/8.1, 10, 11
  • Configure and troubleshoot Windows Servers (all versions)
  • Configure and troubleshoot server services such as: DNS, DHCP, DFS, IIS, ISA, ISS, etc.
  • Configure and troubleshoot digital certificate implementations
  • Additional requirements that are not necessarily technical in nature include:
  • Manage, track, and enter documentation for scheduled tickets in the queue
  • Document all activities related to tickets and any non-client related work
  • Configure and troubleshoot various medical and dental software and hardware systems
  • Provide support and perform activities relating to current or upcoming projects
  • Fulfill weekend monitoring, after hours support or other activities as needed
  • Able to perform complex tasks and projects with little direct supervision


Your Experience
  • Multi-tasking, attention to detail, a strong work ethic, and a love for IT work are absolute requirements for this position.
  • Ability to handle diverse situations on a daily basis is required, as is the flexibility to work extended hours as needed.
  • This position requires technical skills, people skills, and an ability to track multiple tasks and client activities simultaneously.


Benefit Highlights

  • Competitive benefits package, including medical, dental, vision, and life insurance
  • 401k match
  • Unlimited Approved PTO after one year (2 weeks your first year)
  • 10 Holidays including your Birthday and a Floating Holiday!
  • Gym reimbursement
  • Amazon Prime reimbursement
  • 40 Hours for Volunteer Time
  • Paid Maternity and Paternity leave
  • Paid certifications
  • Learning and development programs
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