Administrative Assistant

Tucson, AZ
Full Time
Integrated Axis - Tucson
Entry Level
Job description
Integrated Axis, a part of Courser, Inc., is a leading Arizona-based provider of IT support services and solutions for businesses of all sizes. For over 20 years, we have helped businesses thrive through delivering their end‐to‐end technology needs. We’ve earned a reputation for providing excellent customer service and superior IT support for businesses in virtually every industry. Our dedication to our clients is driven by the core philosophies and company values that guide our daily operations.

You’ll work from our corporate office in Tucson with responsibility for maintaining customer relationships as well as helping find solutions to help meet our customers need. You will be in one of the primary positions for our team so you must be a self-starter as well as a great problem solver.

The following list describes the duties performed:
  • First on phones for incoming calls
  • Create service tickets from email, phone calls, and other avenues of communication
  • Coordinate and schedule onsite, remote, and project tickets
  • Manage and monitor multiple service calendars to ensure timely execution and delivery of services to clients
  • Review completed tickets for accuracy prior to closing and billing
  • Track team member ticket queues and assist in rescheduling
  • Address client concerns in a professional manner
  • Assist leadership in providing timely reports and information
  • Other duties as assigned
Successful Personal Attributes include:
  • Attention to detail
  • Accurate typing skills
  • Desire to learn
  • Good documentation skills
  • Situational awareness
  • Ability to accept change
  • Troubleshooting skills
  • Strong problem-solving skills
  • Quickly determine priorities and severity of issues in a quick, decisive manner
  • Strong organizational and problem-solving skills
  • Multi-tasking and an ability to track multiple tasks and client activities simultaneously are requirements for this position.
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